Why you can trust TechRadar
We spend hours testing every product or service we review, so you can be sure you’re buying the best. Find out more about how we test.
A friend who travels for work recommended FlexiRoam after a three-week trip through Southeast Asia. He’s the kind of person who researches everything before he books, so when he said it was the one eSIM he’d actually use again, I paid attention.
It’s not the cheapest option, and there’s a transparency issue worth knowing about before you buy. But it does a few things that most eSIM providers haven’t bothered with, and once you see them, the usual set-and-forget approach starts to feel a little basic.
FlexiRoam: Plans and pricing
FlexiRoam organizes its plans around four travel scenarios. Local plans cover a single country, regional plans span zones like Asia or Europe, global plans work across 200+ countries and 20 airlines, and in-flight plans handle in-air connectivity on select carriers. For most international travelers, the global plan is where the comparison starts.
Latest Videos FromTechRadar
|
Data |
Validity |
Price (USD) |
Per day |
|
8 GB |
90 days |
$58 |
$0.64 |
|
20 GB |
180 days |
$129 |
$0.72 |
|
40 GB |
270 days |
$149 |
$0.55 |
|
70 GB |
360 days |
$172 |
$0.48 |
|
100 GB |
360 days |
$206 |
$0.57 |
|
300 GB |
360 days |
$438 |
$1.22 |
Prices reflect current discounted rates. Always verify the latest pricing on FlexiRoam’s website before purchasing.
For in-flight connectivity, FlexiRoam sells separate 24-hour plans: 1GB for $7 and 2GB for $12.60, compatible with 20 airlines. Coverage varies by aircraft model and route, so check airline compatibility on Flexiroam’s website before committing. Unlimited inflight plans are also available at separate pricing.
Across the board, FlexiRoam sits at the expensive end of the eSIM market. The long validity windows and per-country multi-network access go some way toward justifying that cost for frequent or multi-destination travelers, but shorter trips have cheaper options elsewhere.
Flexiroam: Features
FlexiRoam lets you switch automatically across multiple local carriers. It shares data with other users via FlexiShare without the battery drain of conventional hotspotting. And it’s one of the few providers with dedicated in-flight data plans.
- Network Switching: FlexiRoam’s modern eSIM technology enables users to switch between mobile operators smoothly via remote service provisioning. You always have uninterrupted internet access, even when visiting regions too remote for your primary carrier.
- FlexiShare Functionality: FlexiShare is a unique feature offered by FlexiRoam that allows users to share their data plans with others through the FlexiRoam App. FlexiRoam says this approach drains your battery less than traditional WiFi tethering.
- In-flight Data Plans: FlexiRoam is one of the few eSIM providers to offer dedicated in-flight data plans, allowing you to stay connected during flights on select airlines and aircraft. Unlimited inflight plans are also available; check FlexiRoam’s website for current pricing. Travelers should verify airline compatibility on FlexiRoam’s website before purchasing.
Flexiroam: Installation
Once the eSIM plan is purchased, users receive a QR code or eSIM profile via email. They can then install the FlexiRoam eSIM by scanning the QR code with their device’s camera or by following the provided instructions to download the eSIM profile.
The first-time setup process is entirely digital, performed through your phone’s settings. There is also an in-app guide to help you along if you feel confused. FlexiRoam eSIMs activate automatically upon reaching your travel destination, so there is no unintended data loss.
For device-specific guidance, FlexiRoam provides step-by-step setup guides for iOS, Samsung, and Google Pixel devices, available directly on their website.
FlexiRoam: Coverage and speed
FlexiRoam offers coverage in over 200 countries and regions, partnering with multiple local service providers in each country for the best possible performance.
Regarding data speeds, some users have reported slow connections or throttling in certain destinations. Compared to other eSIM providers, FlexiRoam’s destination count exceeds even Airalo. However, Airalo partners directly with local telecom providers, which can lead to better speeds in many regions.
While FlexiRoam offers a wide variety of plans with different validity periods, plans can be priced highly in certain countries. Since you can’t see carrier information before purchasing a plan, experience in remote locations can be a hit or a miss.
FlexiRoam: Support
FlexiRoam offers several customer support channels, including email (support@flexiroam.com), social media (Facebook, Instagram), messaging apps (Line, WhatsApp), and in-app support through the FlexiRoam App.
There’s no phone support, which stings if you’re mid-trip and something stops working. That said, FlexiRoam’s support team does show up in the comments on negative reviews, reaching out directly rather than letting complaints sit. It’s not a fix, but it suggests the company is at least paying attention.
FlexiRoam: Final verdict
FlexiRoam is not the eSIM I’d hand to someone who just needs the cheapest option and doesn’t want to think twice about it. But for frequent travelers who’ve hit the ceiling of what a basic eSIM can do, it’s worth a serious look.
The multi-carrier switching and FlexiShare are genuinely useful, not just checkbox features. The in-flight plans put it in a category of its own. And the global coverage is as wide as it gets.
The cost is real, and the lack of carrier transparency before purchase is frustrating in a way that feels avoidable. Customer support is a work in progress. If those are dealbreakers, cheaper and more straightforward options exist. But if you travel often enough that connectivity actually affects how your trip goes, FlexiRoam earns its price more often than not.
FlexiRoam: FAQs
What does FlexiRoam do?
FlexiRoam provides eSIM (embedded SIM) solutions that allow users to access mobile data services in over 200 countries without physical SIM cards. It also provides global deployment and connectivity solutions for IoT devices.
Where is FlexiRoam based?
FlexiRoam is headquartered in Petaling Jaya, near Kuala Lumpur, Malaysia. Its parent company, FlexiRoam Limited, is publicly listed on the Australian Securities Exchange. Its plans are accessible worldwide, with support for multiple global payment methods.
How do I check if my device is eSIM compatible?
You can check eSIM compatibility directly in the FlexiRoam app or on the website before purchasing a plan. Most modern smartphones launched from 2020 onwards support eSIM technology, though support varies by model and region. It is always recommended to verify your specific device model on FlexiRoam’s compatibility page to avoid any issues at checkout.
Can I use FlexiRoam on a dual SIM phone?
Yes. FlexiRoam works with dual-SIM phones, allowing you to keep your physical SIM active for calls and OTPs while using the FlexiRoam eSIM for mobile data. This is a convenient setup for travelers who do not want to lose access to their home number while abroad.
Which data plans can be shared via FlexiShare?
FlexiShare is available on Global and most Regional Data Plans. You can share your data allowance with other FlexiRoam users directly through the app, without the need for traditional WiFi tethering.
What payment methods are available?
FlexiRoam supports a range of payment methods, including credit and debit cards, Apple Pay, Google Pay, Alipay, and FlexiRoam Wallet Credits when purchasing through the app. This makes it accessible for travelers across different regions and preferences.
What should I do if I experience data connection issues?
If you experience connectivity issues, start by ensuring the FlexiRoam eSIM is set as your active data line in your phone settings and that data roaming is enabled. Restarting your device can also resolve most common connection problems. If the issue persists, reach out to the support team via email at support@flexiroam.com for further assistance.
